Terms and Conditions of Sale

The following are terms and conditions for the sale of goods that will govern any contract for sale that we enter into with you. Please read these terms and conditions carefully.

Digital Workshop's Terms and Conditions

These Terms and Conditions tell you the rights and obligations you have. Please read these carefully. You may have other rights granted by law and these Terms and Conditions do not affect these.

This does not affect your statutory rights as a consumer.

Digital Workshop's contact details are:

Digital Workshop,
The Innovation Centre,
Warwick Technology Park,
Gallows Hill,
Warwick,
CV34 6UW.

Tel: +44 (0)870 120 2186 (US and Canada, dial 011 44 870 120 2186)
Fax: +44 (0)870 120 2187

We are Digital Workshop (Europe) Ltd, a company registered in England and Wales under number 4385106. Our registered office is Beechfield House, 38 West Bar, Banbury, Oxon, OX16 9RX.

Office hours are 9am to 5:30pm, Monday to Friday. Please note we are based in the UK and you should allow for any time difference between GMT/BST and your timezone.

If you have any comments or complaints about our service or any goods or services you purchase from us please contact sales@digitalworkshop.com or write to the address above.

For any support queries email support@digitalworkshop.com.

Purchasing from us

By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers). We will not use your details for other purposes without asking your consent and you may ask that your details are removed from our system by writing to the address above.

We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. You do not own the goods until we receive payment in full.

If you discover you have made a mistake with your order please contact Sales immediately. Please do this before we confirm your order.

When you order software from us you are bound by the terms of the software licence supplied with the software. Prices are checked regularly, however if we find the price has changed when we receive your order we will contact you and ask if you wish to proceed.

All prices and offers are subject to change and availability. VAT will be charged on all prices (including carriage) at a rate of 17.5%. Allow ten working days for cheque clearance. For out of stock items, delivery dates given are only estimates.

Delivery

We aim to deliver goods to you within the time indicated by us but we cannot give an exact delivery date. We also may deliver the goods in several consignments but will not charge any extra delivery for this. If we have not delivered the goods within 30 days of expected delivery then you may cancel the contract. We will refund any money paid by you.

In the unlikely event of experiencing any issues, contact sales@digitalworkshop.com. We will acknowledge all questions or queries within a maximum period of 48 hours (excluding weekends).

Damaged or defective goods

We will supply goods that are free from defects in materials and workmanship for a period of 12 months (or longer if required by law) from the date of delivery.

You should inspect the goods when you receive them for defects or damage. If you find a defect or damage you must tell us as soon as possible and we will arrange for their return to us or the manufacturer at no cost to you. If the goods are found to be damaged prior to delivery to you, or defective, we will at our option repair or replace the goods or refund the price paid by you.

Returns to:

Digital Workshop,
The Innovation Centre,
Warwick Technology Park,
Gallows Hill,
Warwick,
CV34 6UW.

We advise you to print and keep safe a copy of these Terms and Conditions.