Here are the answers to questions we get asked regularly.
If you have any suggestions please email email@example.com with the subject "KB FAQ"
Questions relating to the HTML5 export function and problems with the results.
The most likely reason for this is that the opus.js file is missing from the same location as the HTM file, or an old version is being used. Upload the current opus.js file from the publish directory.
The blank screen may also happen if something in your publication is not valid HTML so the browser cannot interpret the instructions and nothing displays. (The colour will match the background colour of your publication set via Publication Properties in Opus, for which the default is black.)
Check you have uploaded the most recent opus.js file. Opus copies this file to the same directory as your published HTML5 file and you should manually upload it from there.
Your HTML5 publication may not work at all if it includes:
So check your publication for any of these. Also consider the process for Solving Problems with Publications and follow those procedures to identify the problem object. Remember that some features will not work in HTML5 when used in specific combinations such as an object with a blend on may not work with a fade transition, and Goto Random page does not work when launched from a timeline.
If none of these help, please contact support preferably with a copy of a single page Opus file which shows the problem.
You have set the Chapter Properties to allow the page to be resized and published your HTML5 as a single DIV but when you include the Opus output in another web page it doesn't resize when that web page resizes.
Check to make sure you have...
HTML5 uses a particular format of video (MP4) which versions of Windows before v8 cannot preview. Which measn you can't see the video in the Opus editor or even when using the Preview, you need to publish the file to HTML5 before you can preview it. Some programs include their own MP4 players for Windows v7 and some make these available for other Windows programs including Opus (we use Corel VideoStudio for example) in which case you will be able to preview.
Take a screenshot of a key frame in your video and add it as the Image property of the video.
Even if you can preview your MP4 video in the Opus Editor (see above) Opus does not decode and import your video so cannot display a particular frame.
Take a screenshot of a key frame in your video (we use Paint Shop Pro) and use it as the background image for your video object.
Alternatively add it to your publication as a separate Image object. Use the Make Same Size and Align Centre functions on the Arrange menu to make it the same size and position as your video object. Set it to be Initially Hidden and it will be visible in your editor but not the final publication - then delete it when you no longer need it.
You can then use this preview image to draw your hotspots or other objects in the correct position in the usual way. Repeat the process for each frame you need to add content for.
If you switch your video to full screen using the in-built HTML5 video controls it overlays the video on top of everything else so covers the interactive elements drawn in Opus.